At HARRINGTON, your satisfaction is our top priority. We want you to love your purchase, but if you’re not completely happy, we offer straightforward return and refund options (excluding shipping fees). Here’s what you need to know:

Return Guidelines:

1. Initiate Your Return
   To start the process, please call our customer care team at +88 01648686417 and share the reason for your return.
2. Required Documents
   For a smooth experience, have your original invoice and delivery challan ready when processing your return.
3. Return Window
   You may return items within 30 days of purchase. All products must be in their original, unopened packaging with HARRINGTON seals intact. This applies to both online and in-store purchases.
4. Condition of Items
   By accepting the delivery challan, you confirm the product was received in good condition. Returns will only be accepted if the packaging remains undamaged.
5. Payment Terms for Stock Orders
   For bulk purchases:
   • A 50% advance payment is required at the time of order.
   • The remaining balance must be paid within 30 days of purchase.
   • If full payment isn’t received, we’ll only reserve stock equivalent to the amount paid during this 30-day period.
6. One-Time Adjustment
   Each invoice qualifies for a single return, exchange, or modification.
7. Crate/Packaging charge:
   Outside Dhaka, customers will need to pay for the crate/packaging charge. Crate/packaging HARRINGTON will not be responsible for any transportation & Courier damage
8. Policy Compliance
   HARRINGTON reserves the right to deny returns or refunds if the above conditions aren’t met.

Refund Process:

We aim to make refunds hassle-free:

• Refunds will be issued for the product value only (shipping charges are non-refundable).
• Once your return is approved, we’ll process the refund via your original payment method.
• Please allow 7–10 business days for the amount to reflect in your account.

Note:

• Custom-made or clearance items may not be eligible for return unless defective.
• For exchanges, the new product will be shipped after the returned item is received and inspected.

Questions?
Contact our support team at +88 01648686417 or email support@harrington.com.co.